Our vision and values


Our vision and our values direct how we work and what we will achieve.


Our values

Our teams work together in bringing our strategy to life through:

 Putting customers first

We are proud of the services and homes we deliver. We know the importance of communicating with and listening to our customers, and responding to their needs with a friendly and flexible approach.

Learning and improving

We are always looking for ways to improve our services and how we deliver them by innovating, experimenting and listening to feedback. We challenge ourselves to be the best we can be, constantly striving for excellence. We share ideas and actively seek feedback from others to improve our performance so that we can be efficient and effective.

Making things happen

We work with pace, agility and momentum working in partnership to achieve our objectives. We have confidence and ambition to stand out from the crowd.

Honesty, respect and leadership

We respect our customers, colleagues and stakeholders. We understand that trusting, open working relationships help us deliver great customer service. We work as a team with passion and optimism. Throughout the organisation we celebrate success and create opportunities for people to excel.



Our vision

Our vision emphasises that customers are our priority and people are integral to our success:
• customers who love what we do
• people who are excited about working here
• the best organisation in the south west.



Our vision and values