Contact us

If you can’t find the information you’re looking for on our website, please contact us. You can get in touch with us in a number of ways - you can call, write, or drop in to see us in person, or use one of the forms below.



Contact your customer team

0300 123 8080

In an emergency call us immediately on the above number. You can report an emergency 24/7


When’s the best time to call?

busy period 8:00-11.30 (you may have to wait to speak to us)

quiet period 11:30-14:00

busy period 14:00-16:00 (you may have to wait to speak to us)

quiet period 16:00-17:00

our office opening times are Monday to Friday, 8am - 5pm.

See our customer service standards here


Website feedback 

We want to know what you think of our website - and whether you would like to become involved in helping us develop the site! You can also give us your feedback on our services

Add your voice 

There are many different ways you can get involved and influence our services. They range from simply being added to our database for contact or joining DCHvoice.


Alternative formats 

Contact us if you would like information in another language or format like audio, large print or Braille.