How we're doing

At DCH we work hard to achieve a set of high service standards, providing quality services that you want to receive.

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Service standards 

We are committed to providing a high standard of customer service every time you contact us. Our customer service standards detail our range of services and also the standards you can expect to receive from us.

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Reporting to you 

Take a look at our regular performance updates. We hope they will help you understand how we are doing and what we plan to do better.

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ServiceWatch 

DCH residents on our group-wide scrutiny panel are challenging and influencing the way we improve services.

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