ServiceWatch

DCH residents on our group-wide scrutiny panel are challenging and influencing the way we improve services.

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Our ServiceWatch customer panel scrutinises and informs our work, helping make sure we are taking full account of customer views and priorities. Dedicating time and supported through training, fourteen customers are making a positive difference to our services. ServiceWatch puts customers in the lead, with members playing a crucial role in challenging our performance and service standards.

Members have eight meetings each year and a typical meeting will include:
scrutiny of performance information
working on reviews in order to make recommendations for improvements - see the latest reviews here
monitoring the progress of recommendations made
scrutinising board decisions that may have an impact on services.

The success of ServiceWatch is of great importance to our approach to managing our services. Effective scrutiny by ServiceWatch supports strong governance and effective service delivery.

What topics do the panel discuss?

Recent review areas have included responsive repairs, complaints and income management. Upcoming reviews include rechargeable repairs, shared ownership satisfaction and anti-social behaviour.
ServiceWatch has also been recognised as a good practice example by the Housing Quality Network (HQN) and were shortlisted for a Tenant Participation Advisory Service (TPAS) National award in 2014.
You can email ServiceWatch at servicewatch@dchgroup.com

What else is available?

view upcoming topics

meet the ServiceWatch panel here

see the latest ServiceWatch meeting blog here

read the latest ServiceWatch blog here