From April this year customers who are not in rent arrears are entitled to four non-payment weeks. Dates for these weeks are also listed below:
week commencing Monday 3 April 2017
week commencing Monday 3 July 2017
week commencing Monday 2 October 2017
week commencing Monday 25 December 2017.
If you're in arrears please make your normal payment on these weeks as this will reduce the outstanding amount.
For customers living in supported accommodation, rent will continue to be charged each week.
If you have a monthly tenancy/lease, you will continue to be charged rent/service charges each month.
Rent free weeks are not applicable if you currently pay calendar monthly. Rent will still be paid in 12 equal monthly instalments.
If you want to check whether you are eligible for these four weeks or have questions about your rent, accommodation or service charge account please contact the Income team on 0300 123 8080.