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Call24 provides services to over 9000 people, primarily throughout the South West of England. These services provide support which helps potentially vulnerable older people maintain their independence in the community, however recent times have seen a growing number of people of all ages signing up for help.
A simple to use pendant alarm system means that assistance is readily available, 24 hours a day. Upon the activation of one of the alarm sensors or at the touch of a button, customers are connected to one of the response centre staff who offer appropriate support and advice. This can include contacting a family member or friend, or if necessary, alerting the emergency services.
Trevor Single, Chief Executive Officer at TSA said: “I am delighted that Call24 has achieved compliance to the 2009 Telecare Code of Practice. The Code of Practice is recognised as the national quality standard for the delivery of telecare across the UK and Call24, having previously achieved accreditation to the 2005 version of the Code, has successfully made the transition to the even more challenging standards contained within the 2009 Standard.
Jeremy Tudor, Managing Director of Call24, said: “We have an exceptional team at Call24 and each member of staff has played a big part in our transition to the 2009 Code. We know we have to work continually to improve our performance and this independent evaluation has recognised our commitment to providing an excellent service to our customers. Finally, to receive accreditation without receiving any recommendations to improve upon or change any of our procedures is absolutely outstanding!”
“I am also very impressed that the staff at Call24 achieved this accreditation whilst working on some major projects - One such project relates to the current sub-zero temperatures and the fantastic work we are doing in monitoring the temperatures in older and vulnerable customers’ homes.”