ServiceWatch is an important new scrutiny team, made up of 12 residents from across PHA and Tor Homes. These 12 residents will be taking a close look at the services we provide, and influencing the way we develop and improve services in the future. ServiceWatch puts residents in the lead, and it is going to be supported by independent consultants to make sure that it takes a fresh eye to scrutinising our work.
ServiceWatch members will play a crucial role in challenging our performance and service standards - this is the chance to make a real difference.
We want to hear from residents interested in joining the team who are:
- plugged-in to what our customers want
- enthusiastic about making a difference
- committed to customer service
- eager to develop their skills by taking part in training.
Does this sound like you? It will take regular time commitment over a three-year period, but the results will make it very worthwhile.
If you would like to take part in this challenging but rewarding opportunity, you need to register your interest below.
All we are asking for at the moment is for interested people to let us know their details, and we will then include you in the full recruitment process. We are putting together a full information pack about ServiceWatch, and if you give us your details we will send this to you as soon as it is ready.
If you would like more information in the meantime, or simply an informal chat talk about the role, please call Steve Rice on 01392 814466, Hazel La Borde on 01736 334917, or Tom Woodman on 01392 814461.
