at a PayPoint in local shops and post offices
have Housing Benefit paid direct to us
the allpay App
Switch and pay the easy way
Direct Debit is a quick and easy way to pay your rent and service charges direct from your bank or building society account.
Win a £25 Love2shop voucher
Customers who pay by Direct Debit will be entered into quarterly draw to win a £25 Love2Shop voucher.
Direct Debit mandate
Please download and print the Direct Debit mandate, complete the form, sign / date it and post it back to the Income team: Click here for the mandate
Please allow at least 14 working days to set up a new Direct Debit. You will not need to fill out another form if your rent changes, the new amount will be taken automatically. First, check with your bank to make sure that your account allows Direct Debits.
Do you need to open a bank account?
Click here to find out how to open a bank account.
We can also set up your Direct Debit over the phone. Call our DCH income team on 0300 303 8035
Choose the payment type you wish to pay from the list shown. If you are paying an invoice with a 7 to 9 character account reference please select the 'Other payment' option from the list of payments.
NB. We have a new look online payment system; you now need to enter your 15 character account reference (you will find this on a DCH letter or statement). The DCH payment page is a secure payment site. If you have any problems please call the income team on: 0300 303 8035.
If you use online banking, you can also choose to pay via bill payment. Please contact the income team for our bank sort code, account number and our payment reference.
If you would like to make a payment by text you will need to register for the service at www.allpayments.net Once registered you will receive a welcome email and a text.
If you are claiming Housing Benefit, you can usually ask for this to be paid straight to us.
You can now easily make a payment wherever you are, at the touch of a button on your Apple or Android Smartphone. The mobile App is free to download from your App store.
Log into your account via the App, where you can store your payment reference number, bank card details and payment amounts - so you don't have to enter them every time. Plus you can create a 4 digit pin number, so there isn't a lengthy login process every time you use the App, and all in a secure environment.
Remember to get a receipt
If you are paying by any method other than direct debit or telephone, you should always ask for a receipt. Please keep this receipt in case there is a query about the payment. Payments can take between two and seven days to reach us depending on how you pay.
And, if something changes and you are struggling to pay you rent, service charge or other DCH charge please get in touch straight away.
Contact the Income team on 0300 123 8080